Hey there, fashionistas! Welcome to ChicXO, your one-stop shop for all things trendy and fashionable. We're here to help you slay the style game and make heads turn wherever you go. So, buckle up and get ready for a fashion adventure like no other!

Founded in 2024 by the fabulous Denisse Higgins, who was born and raised in Puerto Rico before moving to the US mainland, ChicXO has quickly become a go-to destination for fashion-forward women. Denisse's passion for fashion and her keen eye for style are the driving forces behind our carefully curated collection. She handpicks each item with love and attention to detail, ensuring that every piece is not only trendy but also of the highest quality. Join our fashion revolution and let's slay together!

FAQs:  

Refund policy

ChicXO will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label within 7 days of RECEIPT. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days of RECEIPT via email to: CS@ChicXO.com (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

If it is a split package order, it will start from the time of the final package delivery date and time.

• Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable. 
• Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
• Please allow Chicxo 7 - 10 business days from the day we receive the returned package to process.
• Chicxo will email you after return has been processed to confirm what has been done.

Shipping policy

FAST SHIPPING! COLLECTION ITEMS WILL BE PROCESSED WITHIN 24 HOURS AND SHIPPING CAN BE EXPECTED BETWEEN 3 TO 5 BUSINESS DAYS!

ORDER PROCESSING:
Please allow 3 Business Days to process your order. Expect an email within 5 Business Days to let you know your order is on the way!

DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

SHIPPING DESTINATIONS

ChicXO is currently shipping to customers in the United States and US Territories including PO Boxes. All US Military bases, APO/FPO, Puerto Rico, Guam and US Virgen Islands. 

CHICXO DOES NOT SHIP TO CUSTOMERS OUTSIDE OF THE UNITED STATES AT THIS TIME.

Please allow 5-10 business from the date of your order to receive your order. If you have any questions please email customer service at: CS@CHICXO.COM with your order number and we will get back to you within 8 hours. You can also call 800-704-9664 from 9:00 am to 6:00 pm EST Mon to Fri. (We will add more hours and days as we grow). If we cannot be reached during those business hours please leave us a detailed message and we will get back to you within 8 hours.

FAST SHIPPING! COLLECTION ITEMS WILL BE PROCESSED WITHIN 24 HOURS AND SHIPPING CAN BE EXPECTED BETWEEN 3 TO 5 BUSINESS DAYS!